Shipping + Delivery
SHIPPING SERVICES
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Shipping is Free for orders over $75 and will take 3-9 business days to arrive via USPS First Class or USPS Priority for domestic orders, depending on the weight of the order.
If you would prefer another shipping option you may choose a paid option at checkout.
Orders $75 and over will not be charged for Standard shipping. These rates are not applicable for orders shipped outside of the USA. Free Shipping applies only to merchandise. Taxes and Gift Cards do not count toward the Free Shipping total.
You MUST ensure your shipping address (including your Paypal shipping address) is up to date. We cannot be held responsible if the shipping address is incorrect, or not current. This is your responsibility so please check it. Any changes to your order, including incorrect shipping address will result in an additional shipping charge AND re-stocking fee.
•Domestic Shipping Time — Most orders received before 12:00PM Pacific Standard Time will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM Pacific Standard Time will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
•International Shipping Time -Orders are shipped the same as domestic orders. We cannot control time that your order takes to arrive. Once the order is shipped and arrives to your country please note that it can take up to a month to receive your order. Once the shipment arrives to your country the United States shipping is then transferred to your country's shipping service and no longer in our control.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Attention International Orders
Important: We cannot guarantee that you will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches it destination country. These charge must be paid by the recipient of the parcel. This applies only to International orders.
Overnight and Express Service
Orders placed for overnight service before 10:00AM PST will ship out the same day. Orders placed on holidays or weekends will not be shipped until the next business day. Deliveries will only be made during business days, Monday through Friday, except at Christmas time. Please email customerservice@knittykitty.com for a quote for your specified location.
PO Boxes & APO/FPO or U.S Territories
We accept orders shipped to PO boxes and APO/FPO or U.S. territories.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise.
Defective or damaged items:
If any of the items from your order are missing or damaged when your package arrives, please contact a customer service representative for assistance within 2 business days of delivery by email containing your name, order number, and a description of the problem to customerservice@knittykitty.com.